Refunds Policy

Last updated: 2026

This policy explains how refunds and cancellations are handled for bookings made directly with Celeste Living ("we", "us", "our").

Cancellations

Cancellation and refund terms are confirmed at the time of booking, as they can vary by property and length of stay. To cancel a reservation, please contact us as early as possible so we can advise on the applicable terms.

Eligibility for a Refund

• Cancellations made within the agreed notice period are eligible for a full or partial refund, as set out in your booking confirmation.
• Cancellations made after the notice period, or no-shows, are not normally eligible for a refund.
• Amounts already paid for completed nights of a stay are non-refundable.

How Refunds Are Processed

Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Exceptional Circumstances

Where a stay is affected by circumstances outside your control, please get in touch and we will review your case individually.

Contact Us

For a cancellation or to discuss a refund, please email us at info@celesteliving.co.uk.

This is a general policy summary and does not constitute legal advice.